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March 8, 2024

Keynote & Fireside Chat: Leveraging AI/ML to Fight Fraud | Zehra Venugopal

About This Video

Zehra Venugopal, CIO of Fraud and Claims Technology, Wells Fargo presents a Keynote Talk at the 2024 WiDS Worldwide, Stanford conference, followed by a Fireside chat moderated by Aya Mouallem, Engineering PhD Candidate at Stanford University, Co-Founder of All Girls Code, Stanford University.

Zehra highlights the evolving nature of fraud patterns, with machines now being utilized at scale for attacks. It emphasizes the need for a sophisticated, rapid, and seamless response to protect both businesses and customers. The talk focuses on leveraging AI and machine learning to develop intelligent, data-driven strategies for combating fraud while ensuring a frictionless experience for customers.

In This Video
CIO of Fraud and Claims Technology, Wells Fargo

Talk Title: Leveraging AI/ML to Fight Fraud

Abstract: Fraud patterns are continuously evolving. It’s no longer humans executing fraud tactics, it’s machines attacking us on a large scale. We must respond in kind, with a sophisticated, quick, non-intrusive, and frictionless response that protects us and most importantly protects our customers. AI/ML is effective in devising intelligent, data-driven strategies in fighting fraud; we will discuss how it can be leveraged to mitigate risk while providing customers a seamless experience.

Bio: Zehra Venugopal is Executive Vice President, CIO Fraud and Claims Technology. She is responsible for developing the fraud and claims technology transformation and multi-year strategy backed by roadmaps, enabling proactive detection, prevention and mitigation of fraud leveraging innovative technologies.

Before joining Wells Fargo, Zehra served most recently as Chief Information Officer, Fraud Technology in Barclays. In this role, she used her technology leadership and strong business acumen to deliver cloud-based platforms and an enhanced customer experience across a global footprint. Zehra also developed a customized strategy to meet the dynamic fraud and data technology landscape and established multi-year roadmaps to advance line-of-business priorities.

A proven strategic thinker and builder of high-performing teams, Zehra forged strong partnerships across major Barclays corporate functions while leading an end-to-end modernization and transformation effort for her organization. Earlier, she served as Head of Product, Fraud Technology at Barclays and provided leadership to the company’s Citizenship, Diversity, Equity & Inclusion team that offered career development and mentoring support for employees. Zehra is a proud Diversity and Inclusion champion and an advocate for creating more opportunities for women to pursue technology careers.

Engineering PhD Candidate at Stanford University, Co-Founder of All Girls Code, Stanford University

Bio: Aya Mouallem is a PhD candidate in engineering education and Knight-Hennessy Scholar at Stanford University. She is an engineer, ed-tech researcher, and designer building accessible education technology to improve the learning experiences of students with disabilities. She co-founded All Girls Code, an award-winning initiative that encourages young girls to pursue STEM in Lebanon and the global south, and she founded the LebNet Tech Fellows program. Aya completed fellowships with Johnson & Johnson and Women Deliver, and she was named one of ten women changing the landscape of leadership worldwide by The New York Times. Her advocacy efforts have been featured by Forbes, Cosmopolitan Middle East, and UN Women in the Arab States. Aya graduated from the American University of Beirut with a bachelor’s degree in computer engineering and from Stanford University with a master’s degree in electrical engineering.